Contact us

Most answers are already in the help centre. If yours isn't, tell us what's wrong and the team will reply on the site.

1 What do you need help with?

I want to appeal a ban or mute. I need help signing in or with my account. I've lost in-game items. I want to report another player. I have a question about an MSU item. I'm having a technical issue. I have a request about my personal data. I found a bug in the game. Something else.

Change issue

2 These may answer your question

How do I report a bug? Game bugs go on the bug & test portal, not here - there the whole team and other testers can see them, confirm…
Reporting an exploit Found a way to cheat, duplicate items or get something you should not? Report it on the test portal with the s…

3 Report it on the test portal

Game bugs go on the bug & test portal: the whole team works from there, other testers can confirm what you found, and you can follow it until it's fixed. Reports marked fixed earn your primary character an extra Etc slot.

Report a bug