PRIVACY POLICY

Last updated: 20 October 2026. MapleVerse is a free, unofficial fan-made game operated by Mark Dorsch, based in Winnipeg, Canada. This policy explains what personal information the game and this website collect, how it is used, and the choices you have. By playing MapleVerse or using this site, you agree to this policy.

What we collect

• When you sign in: MapleVerse uses MapleStory Universe (MSU) sign-in. When you sign in, we receive a wallet address that identifies your account. MapleVerse does not ask for, see, or store your email address, password, private key or seed phrase. Sign-in itself (including any Google or Facebook option) is handled by MapleStory Universe, not by us.
• When you play: your characters and game progress (levels, items, location, in-game Vesos, quest state and similar) are saved to our servers so your account works across devices.
• In-game chat: every message you send in the game is recorded — map chat, whispers, party, buddy, guild, Guild Union and spouse chat, the Maple Messenger, trade and minigame chat, megaphones and MapleTV messages — together with your account, the character that sent it, who it was sent to, the map and the time. We keep it to detect and investigate cheating, scams, real-money trading and abuse, and to review reports and appeals. Only the MapleVerse team can read it; it is never shown to other players or sold.
• How you play: the game records timing statistics about your play — how regularly you act, move and attack, and where you go — to spot automated play (bots and macros). It never records which keys you press or anything you type, and it is used only to find and review suspected automation.
• Technical data: your IP address, browser and device type, and basic logs. We need these to run the service, keep it online, and detect cheating, abuse and attacks.
• Community areas: if you post on the forum or bug/test portal, we store what you submit (your posts, reports and any name you choose).
• MapleStory Universe items: if you bring an MSU NFT item into MapleVerse, we read the item and its ownership status from MSU's API to create an in-game copy and to check you still own it. We never write anything back to your NFT.
• Rewarded ads: if you choose to watch an ad on an in-game MapleTV for a Vesos reward, we record that reward (your account, the time and the amount) so we can pay it and apply the daily limit.

How we use it

Only to run MapleVerse: to sign you in, save and restore your characters, operate the rankings and forum, keep MSU item copies valid, pay the rewards for ads you choose to watch, prevent and investigate cheating and abuse (including by reviewing the in-game chat record), keep the service secure and available, and respond to your requests. We do not sell your personal information, and we do not use it for advertising profiling or pass it to advertisers.

Cookies, advertising and your choices

MapleVerse itself uses only the storage needed to keep you signed in and remember basic settings on your device.

Traffic measurement. This website and the game use Google Analytics to count visits and see which pages and game features get used (for example: pages viewed, how long a visit lasts, the device and rough location, and in-game milestones such as a new character or a level gained). Google Analytics sets its own cookies to tell repeat visits apart. We do not send it your account, wallet address, character names or chat, and we have turned off Google signals and ad personalisation for it. In the European Economic Area, the United Kingdom and Switzerland these analytics cookies are off by default. You can block them with Google's opt-out browser add-on or your browser's cookie settings; the game and site work the same either way.

The game at play.mapleverse.online can show rewarded video ads from Google (Google AdSense): a MapleTV screen in town offers an ad, and one plays only if you click it. This website shows no ads. When the game loads Google's ad service:

• Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or other websites.
• Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to our sites and/or other sites on the Internet.
• You may opt out of personalised advertising by visiting Google's Ads Settings, or opt out of some third-party vendors' use of cookies for personalised advertising at www.aboutads.info.
• See How Google uses information from sites or apps that use its services.

If you are in the European Economic Area, the United Kingdom or Switzerland, Google's consent message asks for your choice before any ad cookies are used, and you can decline. You can change your choice later from the privacy settings link that message provides.

Who we share it with

We share personal information only with the service providers we need to run the game, and only as far as needed:

• NEXPACE / MapleStory Universe — for sign-in and reading your MSU items. MapleStory Universe data is provided by NEXPACE, which does not endorse MapleVerse and has no partnership with it.
• Hosting and infrastructure providers — who store the data on our behalf.
• Google Analytics — the traffic measurement described above (pages and game milestones, device and browser details, IP address, cookie identifiers).
• Google (ads) — only when you choose to watch an ad in the game. Google serves the ad and, as described above, receives technical data from your browser (such as your IP address, device and browser details, and cookie identifiers). We do not send Google your account, characters or wallet address.
• If we add donations, the relevant payment provider. A payment processor would handle any card details directly; we would not receive or store them.

We may also disclose information if required by law, or to protect the rights, safety and security of our players and the service.

How long we keep it

We keep your account and character data while your account is active. Backups are kept for a short rolling window (about two weeks) for disaster recovery; when you delete data, it ages out of those backups within that window. In-game chat is kept for 180 days and then deleted automatically; if specific messages are part of an open cheating or abuse case, we may keep a copy of those messages until the case is resolved. Technical logs are kept only as long as needed for security and troubleshooting.

Your rights

Depending on where you live — including under Canada's PIPEDA and Quebec's Law 25, and the EU/UK GDPR — you may have the right to access the personal information we hold about you, ask us to correct it, ask us to delete it, or withdraw consent. To make a request, contact us through the community forum. We will respond within a reasonable time and may need to verify your identity first.

MapleVerse Studio app

MapleVerse Studio is our free Android app for the Character Studio (play.mapleverse.online/maker). It has no account and no sign-in. The looks, characters and scenes you save stay on your device, and the images, GIFs and ZIP files you export are saved only where you choose. We do not collect your name, contacts, location, photos or messages through the app.

The app shows ads from Google AdMob: one banner along the bottom of the screen, and one optional video you can choose to watch to hide that banner for 24 hours. To serve and measure those ads, Google's ad service collects your device's advertising ID, IP address and basic device and app information, as described in How Google uses information from sites or apps that use its services. In the European Economic Area, the United Kingdom and Switzerland, Google's consent message asks for your choice first, and the app's "Ad privacy" button lets you change it. You can reset or delete your advertising ID, or opt out of personalised ads, in your device's Settings under Google › Ads. Data is sent over encrypted connections. Because the app keeps no account, there is nothing for us to delete on our side; uninstalling the app removes everything it saved.

Children

MapleVerse is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will remove it.

Security

We take reasonable technical and organizational measures to protect your information. No online service can be completely secure, so we cannot guarantee absolute security, but we work to keep your data safe and to limit what we collect in the first place.

Changes to this policy

MapleVerse is in active development, so this policy may change. We will update the date at the top when it does, and significant changes will be announced on the site.